Pi Field Service Management  

Despite investing heavily on ERPs and various other technologies, effective tracking and monitoring of field service staff is still an incomplete journey. There is chaos when it comes to management of field service staff and involves loss of expensive time and resources at multiple touch-points.  

With Paskon's  Field Service Management, you now have access to all the information you need to manage your ground staff and associated customer issues effectively. The tool is scalable and modular in its infrastructure and provides an agile framework to integrate your entire Field Service Management life-cycle . You can now access all your operational and field analytics from a single dashboard. 

Reporting & Analytics

  • Report on service time of field service staff.
  • Service and claim details.
  • Service reports and analytics
  • Time report.
  • Claims report.
  • Complete service history of the customer

Business Challenges

  • Managing your ground staff's scheduling, routes and time.

  • Efficiently controlling service order assignment and resolution of issues. 

  • Providing better customer service 

  • Having a better visibility and effectively monitoring your ground staff. 

  • Integrating with warranty claims

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      Designed Keeping Your Requirements In Mind

      • Easy to use, scalable and modular solution architecture
      • Integrates the entire warranty, service and claim modules
      • Delivered on SAP HANA platform with reports and analytics
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      Designed By Industry's Best Process Champions And Thought Leaders

      • Integrated with mail and document management system

      • Ready-to-use customizable dashboards and reports

      • Developed by industry experts

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      Process Flow

      • Service lead from customer
      • Creation of service notification
      • Check detailed history of service extended 
      • Check warranty validation
      • Create service order
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      Process Flow

      • Assignment of service order to field staff

      • Extension of service and parts if any

      • Confirmation of service

      • Submission of defective parts if any

      • Creation of warranty claim

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